Shipping & Returns
All CCACHE orders are shipped domestically via Australia Post.
Orders are shipped within 2 business days.
As a general rule of thumb, you should receive your order within 5 working days.
For international orders, please contact us on firstname.lastname@example.org to organise a quote first.
Lead-times via international Australia Post can vary depending on your delivery location.
Please allow up to 21 days to receive your delivery outside Australia.
Please note, our shipping costs do not include any overseas import duties, taxes or tariffs, and these will be payable by the customer. Please check with your country's rules regarding import taxes and customs duties - these will vary from country to country. Generally, your package might be held up by customs until you pay the relevant import tax and associated handling fees - please consider this at time of purchase.
For all returns or exchanges, please contact us on email@example.com
If you change of mind about your CCACHE purchase, we will gladly offer to exchange any unwanted item(s) within 14 days of the order shipment date, as long as the item is in new & un-used condition, and in the original packaging.
All return postage costs are to be paid for by the customer - unless the product is deemed to be faulty. Postage insurance is highly recommended as we cannot accept any responsibility for missing parcels lost in transit.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Some of the products listed on CCACHE have to be ordered in or custom manufactured. In these instances - we will need to charge a 5% restocking fee for any customer-requested order cancellations.