You don't have my colour/size in stock!
We don't usually list every single colour or size option for our product range. If you're after something specific for your matchy-matchy build, just shoot us an email and we may be able to special order it in for you!
Do you offer price matching?
Please email us at email@example.com with any price match requests. Whilst we may not be able to match every request, we will try our best to accommodate where possible. Please note this is not a price match guarantee.
What shipping methods do you offer?
Domestic shipping (within Australia) is flat $10 for orders under $79, free shipping for orders over $79. International shipping starts from $25 AUD. For more information, please refer to our Shipping policy.
Do you offer express postage?
Depending on the availability of items, we may be able to upgrade your order to express postage for a small surcharge - just email us first to discuss.
What are my payment options?
We accept Paypal, Apple Pay, most credit cards (American Express, Mastercard, VISA) and EFT bank transfer. Just choose which option you prefer at the checkout screen.
Do I have to pay tax on my purchases?
All orders shipped within Australia have GST included into the pricing already. Outside of Australia, please check with your country's rules regarding import taxes and customs duties - these will vary from country to country. Generally, your package might be held up by customs until you pay the relevant import tax and associated handling fees - please consider this at time of purchase.
Do you keep everything in stock?
We maintain healthy stock levels of popular skus, sourced from distributors or directly from manufacturers. In order to keep our cashflow steady, we constantly have inventory in transit, or ready-to-go from a supplier's local warehouse. Certain high-end items are manufactured to order, so they have an extended lead-time (usually 4-5 weeks).
If I pre-order an item, when will delivery be?
Our product listings will state a rough expected date of arrival for pre-order items. If in doubt, just contact us for more information on particular products.
Can I pick up my order?
Yes, you can pickup your order from our Sydney retail shop in Surry Hills. We will send you an email to let you know when your order is ready for pickup.
What happens if the item I want is out of stock?
Whilst we do try to keep sufficient stock on hand, popular items inevitably tend to sell out fast. If an item is sold out, please use the ‘email me when back in stock’ feature on the product page to get informed when its available again.
How long does it take for my order to be processed?
Generally orders can be processed same day (if items are in stock at CCACHE) or within 72 hours (if items need to be ordered in from local suppliers). Outside of these scenarios, we will contact you shortly after your order placement to advise you of the expected lead-times.
How do I change my delivery address after my order has been placed?
Yes, please email us at firstname.lastname@example.org immediately if there is a problem with your delivery address.
Can I change or cancel my order?
Sure, not a problem. Just email us at email@example.com as soon as possible so we can accommodate your request. Some of the products listed on CCACHE have need to be ordered in or custom manufactured. In these instances - we will need to charge a 5% restocking fee for any customer-requested order cancellations.
How do I track the status of my order?
After your order has been shipped, you will receive an email with your tracking consignment number. You can use this number to view your order shipment progress via the Australia Post website.
What happens if an item arrives faulty, can I return it?
Of course - if a product is deemed 'faulty', please contact us as soon as possible to organise a return authorisation number. We'll gladly replace or exchange any products deemed 'faulty' by the manufacturer.
What kind of packaging do you guys use?
Most packages will ship in discrete plain jiffy bags, and fragile items will be bubbled wrapped. For larger orders that require a bit more protection, we like to re-use the cardboard boxes we get from our inventory restock orders. It's better for the environment and cheaper, so we can pass on the savings!
How do I return or exchange an item?
You can return any product you receive from CCACHE within 14 days of receipt, as long as the item is unused/unopened. Outside of this scenario, please refer to our Returns policy.
When will I receive my refund?
Refunds will be processed within 2 business days after we receive and check in your returned items.
Is there warranty on the items?
Yes, all products listed on our webstore carry a standard 1-year warranty (from date-of-purchase), valid as long as products are deemed to be used within reason. Some products may have a longer warranty period, as stated in their product listing description.
For more detailed information on our policies, please review the links in our footer.