For all returns or exchanges, please contact us on firstname.lastname@example.org
If you change of mind about your CCACHE purchase, we will gladly offer to exchange any unwanted item(s) within 14 days of the order shipment date, as long as the item is in new & un-used condition, and in the original packaging. If you would like to return an item after the 14-day grace period, a 15% restocking fee will also apply, as well as additional fees for original postage recovery. Returned items must be in their original intact packaging, in re-saleable condition.
All return postage costs are to be paid for by the customer - unless the product is deemed to be faulty. Postage insurance is highly recommended as we cannot accept any responsibility for missing parcels lost in transit.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Some of the products listed on CCACHE have to be ordered in or custom manufactured. In these instances - we will need to charge up to 25% for a restocking fee (for any customer-requested order cancellations), as we need to absorb the item into our inventory.