Shipping & Returns
Please note during November to December holiday period - we are experiencing longer than usual delays through our supply chain, including both inbound and outbound logistics. Please allow additional time for your order to arrive. Our apologies for the inconvenience.
All CCACHE orders are shipped domestically via Australia Post or Startrack Express (for larger orders). Orders are shipped within 2-4 business days. As a general rule of thumb, you should receive your order within 5-7 working days.
Our shipping terms are currently
- Standard $9.99 freight on orders under $79
- Free freight on orders over $79
- Express Post Upgrade option ($9.99) on orders that meet the free freight threshold. Please note this is an upgrade for the postage component, and standard handling time applies.
For international orders (shipped outside Australia) we will be using DHL Express (for frameset/wheelset purchases) and EMS Express for all other international shipments.
For international orders, shipping costs will differ depending on which zone your country falls under, and also the total weight of your order. Just proceed through checkout and the cart will automatically add postage. International lead-times can vary depending on your delivery location. Please allow up to 30 days to receive your delivery outside Australia.
Please note, our shipping costs do not include any overseas import duties, taxes or tariffs, and these will be payable by the customer. Please check with your country's rules regarding import taxes and customs duties - these will vary from country to country. Generally, your package might be held up by customs until you pay the relevant import tax and associated handling fees - please consider this at time of purchase.
For all returns or exchanges, please contact us on firstname.lastname@example.org
If you change of mind about your CCACHE purchase, we will gladly offer to exchange any unwanted item(s) within 7 days of the order delivered date, as long as the item is in new & un-used condition, and in the original packaging. If you would like to return an item after the 7-day grace period, a 15% restocking fee will also apply, as well as additional fees for original postage recovery and handling. Returned items must be in their original intact packaging, in re-saleable condition.
All return postage costs are to be paid for by the customer - unless the product is deemed to be faulty. Postage insurance is highly recommended as we cannot accept any responsibility for missing parcels lost in transit.
To complete your return, we require your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please note on sale items marked as "Final sale" we will not be accepting returns on these items. Please refer to the ACCC website regarding this policy under - occasions when consumers aren't entitled to a repair, replacement or refund. Final sale items do not fall under our change of mind policy.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Normal items returned after the grace period will attract a 15% restocking fee. Some of the products listed on CCACHE have to be ordered in or custom manufactured. In these instances - we will need to charge up to 25% for the restocking fee (for any customer-requested order cancellations), as we need to absorb the item into our inventory.
Due to the volume of return requests, we need to scrutinize each item that comes back, to ensure the packaging is in resaleable condition and the item itself has not been swapped out or tampered with. Unfortunately this is all additional labour and we will need to charge a small fee per item after the grace period.